Section Menu

Financial advice

Reference Checking & Information Sharing Protocol

The Australian Bankers' Association has developed the Reference Checking & Information Sharing Protocol (the Protocol) to assist employers make informed recruitment decisions about financial advisers.

Regulators have expressed the need for Australian Financial Service licensees to do more to address concerns with poor advisers (‘bad apples’) moving around the industry. Banks have also expressed concerns about the potential for them to appoint poor advisers and the consequences for their clients and their businesses.

In light of this, the Protocol has been created to improve reference checking during the recruitment of financial advisers. It is intended to promote better information sharing about the performance history of financial advisers focusing on compliance, risk management and advice quality.

The Protocol is part of the banking industry’s commitment to professionalise financial advice, help minimise poor conduct and improve trust and confidence in financial advice. It was developed with the input and support of banks that provide financial advice and AMP Group.

The following table sets out the subscribing licensees to the Protocol.

Name  Subscribing licensee
AMP AMP Financial Planning (AFSL 232706)
  Charter Financial Planning (AFSL 234665)
  Hillross Financial Services (AFSL 232705)
  ipac (AFSL 234656)
  SMSF Advice (AFSL 234664)
Australia and New Zealand Banking Group ANZ Financial Planning (AFSL 234527)

Elders Financial Planning (AFSL 224645)

Financial Services Partners (AFSL 237590)

Millennium3 Financial Services (AFSL 244252)

Ri Advice Group (AFSL 238429)

Bendigo and Adelaide Bank
Bendigo Financial Planning (AFSL 237898)

Commonwealth Bank
BW Financial Advice (AFSL 230727)

Commonwealth Financial Planning (AFSL 231139)

Commonwealth Private (AFSL 314018)

Commonwealth Securities (AFSL 238814)

Count Financial (AFSL 227232)

Financial Wisdom (AFSL 231138)

Macquarie Group
Macquarie Equities (AFSL 237504)

National Australia Bank
Apogee Financial Planning (AFSL230689)

Garvan Financial Planning (AFSL230692)

Godfrey Pembroke (AFSL 230690)

JBWere (AFSL 341162)

Meritum Financial Group (AFSL245569)

MLC Financial Planning (AFSL230692)

NAB Financial Planning (AFSL 230686)

NAB Financial Planning Self Employed (AFSL 230686)

Suncorp Group
Suncorp Financial Services (AFSL 229885)

Magnitude Group (AFSL 221557)

Securitor Financial Group (AFSL 240687)

Westpac Banking Corporation (AFSL 233714)

If your financial advice business would like to become a subscribing licensee and put in place the necessary policies, procedures and systems to support the operation of the Protocol, please contact the ABA.

What’s new

Landmark reform package
11 Dec 2017
Read the full landmark reform package that will improve consumer outcomes and confidence in mortgage broking, prepared by the Combined Industry Forum.
Download PDF

ABA blog

Banking Code signals new era of rebuilding trust
Anna Bligh, Chief Executive, Australian Bankers' Association
Read more 2 Jan 2018

Latest tweets