Smarter Banking - make credit work for you
Intro - Make credit work for you
Credit basics
Credit providers and the law
The costs of credit
Applying for credit
Keeping credit under control
Reversing or cancelling credit
Financial assistance
Definitions of common credit terms
Table of contents
Important note - This booklet gives information of a general nature and is not intended to be relied on by readers as advice in any particular matter. Readers should consult their own advisers on how this information may apply to their own circumstances.
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Financial Assistance


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SOMETIMES, NO MATTER HOW HARD WE TRY, WE MIGHT FIND OURSELVES IN A SITUATION WHERE WE JUST CAN'T MAKE ENDS MEET. MAYBE YOU OR YOUR PARTNER HAS BECOME UNEMPLOYED, OR MAYBE YOU'VE FALLEN ILL. PERHAPS YOU'VE TAKEN ON A LOAN WITHOUT REALISING HOW MUCH INTEREST YOU WOULD BE PAYING, AND NOW YOU FIND YOU CAN'T AFFORD TO REPAY IT. WHATEVER THE REASON, IF YOU'RE FEELING LIKE YOUR DEBTS ARE GETTING ON TOP OF YOU, IT'S IMPORTANT TO REALISE THAT YOU DON'T HAVE TO HANDLE IT ON YOUR OWN.

EARLY WARNING SIGNS

No-one ever intends to take on a debt they can't afford to repay, but debt can sneak up on us. The sooner you are aware of the problem, the sooner you can act and avoid the serious financial and emotional consequences that can result from a severe debt situation. Early warning signs can often indicate that your credit situation may be getting beyond your control. Such signs include:

- ignoring a bill, or skipping a payment and hoping you can make it up next time
- accepting offers to increase the limit on your credit card, without considering your financial position
- having more than one credit card but still finding you don't have enough credit available to cover all your purchases
- getting a new credit card to pay off another credit card
- getting to Christmas this year when you're still trying to pay off Christmas from last year
- only ever paying the minimum payment on your monthly credit card bill
- having no money left over after your debt repayments to pay for necessary items like food, clothes, items for the children and medical bills
- having a credit application refused by a bank or other mainstream credit provider

WHAT TO DO WHEN DIFFICULTIES ARISE

If you're having trouble repaying a debt, the most important step is to contact your credit providers and let them know that you have a problem, and that you want to sort it out. If lenders are notified sooner, rather than later, where possible, they will be in a better position to work with you to arrange a solution.

FINANCIAL COUNSELLORS

Contacting your credit provider is the first step - working on a solution for your debt problem is the next. And that's where financial counsellors can help. Free financial counselling services are available in every state and territory in Australia. Every year financial counsellors provide assistance to thousands of people who are experiencing difficulty with their finances - whether it's by creating a budget they can work to, or coming up with plans to help them see their way clear of heavy debt burdens.

CENTRELINK'S FINANCIAL INFORMATION SERVICE

Centrelink's Financial Information Service is an education and information seminar program that's available to everyone.

The program can help you to make more informed financial decisions for your current and future needs. It can also help you understand the possible short, medium and long-term consequences of your financial decisions.

Contact Centrelink to book a place at a seminar near you. Phone 13 63 57, or visit Centrelink's website to find out more: www.centrelink.gov.au
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Working closely with you, a financial counsellor can:

- help you organise your financial information
- design a personal budget
- suggest ways to change and improve your financial situation
- see whether you're eligible for government assistance
- negotiate with your lenders to see if you can come up with a more manageable repayment plan
- explain debt recovery procedures, bankruptcy and other alternatives
- refer you to other services if you need them, such as family support services, gambling counselling services, personal counselling or community legal aid

Refer to the table below to find a financial counsellor in your area.

FINDING A FINANCIAL COUNSELLOR

Use the following contacts to find a free service in your region:
Australian Capital Territory
Care Financial Counselling Service
(02) 6257 1788
New South Wales
NSW Financial Counsellors Association
0500 888 079
www.acwa.asn.au/fcan/
Credit Helpline
1800 808 488
Northern Territory
Anglicare Northern Territory Financial
(08) 8985 0000
Queensland
Credit Help Line
1800 808 488
Lifeline Creditline
131 114
South Australia
Uniting Care Wesley Adelaide
(08) 8202 5180
Northern Community Legal Service
(08) 8281 6911
Dept of Family & Community Services
(08) 8226 7000
The South Australia Financial Counselling Association website lists financial counsellors in South Australia:
www.users.bigpond.com/safca/
Tasmania
Anglicare Financial Counselling Service
(03) 6234 3510
Consumer Credit Solicitor at Hobart Community Legal Service
(03) 6223 2500
Victoria
Financial and Consumer Rights Council
(03) 9663 2000
Credit Helpline (03) 9602 3800
Financial & Consumer Rights Council lists all financial counsellors in Victoria:
http://avoca.vicnet.net.au/~fcrc/
Western Australia
Financial Counsellors Resource Project
(08) 9221 9411
www.fcrp.org.au
Consumer Credit Legal Service
(08) 9221 7066
Financial Counsellors' Assoc of WA
(08) 9325 1617

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