Media release 2011

Banks’ customer satisfaction at a record high
The Australian Bankers' Association (ABA) analysis of the Roy Morgan Research data shows that customer satisfaction is now at a new record level.
Australian Bankers’ Association analysis of APCA payments fraud data
The Australian Bankers' Association (ABA) was pleased to see that cheque and debit card fraud rates fell in the latest payment fraud statistics released today by the Australian Payments Clearing Association (APCA).
Banks’ positive results in FOS annual review
The Australian Bankers' Association (ABA) is pleased that the banks' share of disputes with the Financial Ombudsman Service (FOS) relating to financial difficulties were well below the banks' market share.
Credit and debit card safety over the holidays
The Australian Bankers' Association (ABA) said banks will be working hard to protect customers from fraud during the Christmas shopping and holiday period.
Banking industry aims for a more effective scheme for tax breaks on deposits
The Australian Bankers' Association (ABA) said that, while understanding the budgetary challenges faced by the Federal Government, it's disappointed that tax concessions on deposits have been deferred for a year, but will be working with the Government to get a more effective scheme in place.
Government’s decision to defer Interest Withholding Tax phase down hurts competition
The Australian Bankers' Association (ABA) is disappointed that the Federal Government has yet again deferred the start of the phase down of the rate of interest withholding tax.
ANZ CEO Mike Smith elected Chairman of the Australian Bankers’  Association ~ Citi’s Stephen Roberts is Deputy Chairman
The Council of the Australian Bankers' Association (ABA) has elected Mike Smith, ANZ's Chief Executive Officer, as its new Chairman succeeding Ralph Norris who is retiring as Managing Director and Chief Executive Officer of the Commonwealth Bank.
ABA comments on liquidity rules discussion paper
The Australian Bankers' Association (ABA) looks forward to detailed consultation on the implementation of the Basel III liquidity reforms for Australia.
Financial difficulties? New website links you to bank teams who can help
The Australian Bankers' Association (ABA) is piloting a new website to enable bank customers and consumers to easily find information and advice if they're experiencing financial difficulties.
Bank profits important as global uncertainty grows
The Australian Bankers' Association (ABA) looks forward to detailed consultation on the implementation of the Basel III liquidity reforms for Australia.

What’s new

Phone scam warning
3 Sep 2017
Have you been phoned by someone claiming to be from the ABA? This is a long-running scam. Be careful not to provide personal or banking details.
Read more

ABA blog

Banks are changing
Find out the major changes banks are making to deliver better products and services to customers., Australian Bankers' Association
Read more 6 Oct 2017

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