Smarter Banking - Know your banking rights and responsibilities

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This guide outlines what rights you have as a bank customer in Australia. Banks offer a wide range of financial products and services. When you use these products and services, you are a consumer; just as you are when you shop at a supermarket or eat at a restaurant – and you have consumer’s rights and responsibilities. This booklet helps you understand those rights and responsibilities which can empower consumers in their dealings with banks. It includes rights and responsibilities which are set out in law and codes of practice.

What’s new

Phone scam warning
3 Sep 2017
Have you been phoned by someone claiming to be from the ABA? This is a long-running scam. Be careful not to provide personal or banking details.
Read more

ABA blog

Banks are changing
Find out the major changes banks are making to deliver better products and services to customers., Australian Bankers' Association
Read more 6 Oct 2017

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