Smarter Banking - Know your banking rights and responsibilities

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This guide outlines what rights you have as a bank customer in Australia. Banks offer a wide range of financial products and services. When you use these products and services, you are a consumer; just as you are when you shop at a supermarket or eat at a restaurant – and you have consumer’s rights and responsibilities. This booklet helps you understand those rights and responsibilities which can empower consumers in their dealings with banks. It includes rights and responsibilities which are set out in law and codes of practice.

What’s new

Landmark reform package
11 Dec 2017
Read the full landmark reform package that will improve consumer outcomes and confidence in mortgage broking, prepared by the Combined Industry Forum.
Download PDF

ABA blog

Here’s why Aussie banks are backing a royal commission
Anna Bligh, Australian Bankers' Association
Read more 6 Dec 2017

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