Fact sheets and infographics

The Australian Bankers’ Association provides information to the public about banking and financial issues that affect all Australians.

If you cannot access any of the fact sheets, please freecall 1800 009 180 and we will arrange to get you a copy of the information that you require.

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Protecting yourself from financial abuse
14 Jun 2013
This fact sheet is a plain English guide which provides information about financial abuse and outlines the steps customers can take to better protect themselves, their money and their property.
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Financial hardship – How your bank can help if you’re having money trouble
1 Jun 2013
Banks want to help their customers, especially if they’re experiencing financial difficulties, and have specific policies, programs and practices to do this. Depending on your circumstances, banks may be able to assist in a variety of ways. This fact sheet outlines some of the arrangements banks can offer you when you’re experiencing financial hardship and the steps you’ll need to take to access those arrangements.
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Unclaimed monies – law changes
29 May 2013
Laws about unclaimed money changed in December 2012. They state that accounts which have not received a deposit or a withdrawal for three years or more are to be treated as unclaimed monies. In this situation, banks are required to close the account and transfer the monies to the Commonwealth Government.
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Comparison of APRA and the Basel Committee on Banking Supervision Basel III capital rations
14 Dec 2012
In implementing the Basel III capital framework in Australia, APRA has elected to adopt a more conservative approach than the Basel Committee on Banking Supervision (BCBS) Basel III minimum requirements. This fact sheet provides an explanation of the key differences between APRA’s Basel III rukles and the BCBS Basel III minimum requirements and the impact of converting APRA Basel III capital ratios to fully implemented internationally harmonised Basel III capital ratios focussing on Common Equity Tier 1 capital ratios.
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Bank Profits - Frequently Asked Questions
24 Oct 2012
Each year, as the bank reporting season gets underway, there’s a great deal of commentary regarding banks’ annual profit results. With the aim of improving the quality of the debate, the Australian Bankers’ Association (ABA) has produced a frequently asked questions fact sheet about banks’ profits. The fact sheet covers what profit is, why it is important, and why the reported numbers appear large. It begins with answering basic questions about the nature of banking and ends with an assessment of whether bank profits are too high.
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Stay safe when banking on the go with your mobile and tablet
25 Sep 2012
The Australian Bankers‟ Association (ABA) and the Australian Federal Police (AFP) have prepared a fact sheet: “Banking on the go – security tips for your smartphone and tablet” which provides advice and some simple steps people can take to protect their personal and financial information.
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Banking on the go – security tips for your smartphone and tablet
25 Sep 2012
Australians love new technology. According to a global survey by Googlei, Australia has one of the highest smartphone penetrations in the world at 37 per cent – just behind Singapore – and we're also consuming more applications (apps) than the US or Britain. The research noted we're also leading the way in mobile banking, with Australians 65 per cent more likely than the British and 14 per cent more likely than Americans to conduct banking on our phones. And by 2016, mobile payments are expected to reach $US617 billion worldwide – that‟s nearly a sixfold increase from 2011 at $US105 billionii. That‟s because banking on your computer, tablet or smartphone is so convenient. You can do your banking when it suits you, not just when the branch doors are open. Banking from your office, the lounge room, when travelling and on holidays – being able to do your banking whenever and wherever you like, puts you in charge. Being able to check your balances, track your savings, set goals and make payments all help you cont ...
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Safety Checks – Protecting you money
17 Jan 2012
When dealing with banks we want you to be aware that your money is safe and secure and all personal information is handled in a confidential and safe manner. With warnings about fraud, identity theft and scams on the increase, it’s only natural to be concerned. Keeping your money safe is not only about taking precautions when you bank, especially on-line – it’s also about protecting your rights as a consumer. In this fact sheet, we outline these two elements and provide some important safety checks.
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Protect your Financial Identity
17 Jan 2012
Identity theft involves the theft of a pre-existing identity. It may occur when a criminal steals or comes into possession of your personal information, such as your name, credit card details, address, date of birth, bank account, debit card details, driver’s licence etc and assumes your identity to commit fraud. Criminals commit this crime by applying for credit, running up bills and not paying creditors – all under another person’s name. Banks use a combination of safeguards to protect your information. This fact sheet prepared by the Australian Bankers’ Association and the Australian High Tech Crime Centre will help you recognise the crime and also provides some useful advice on how to protect yourself from identity theft.
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Small Business – Protecting your business information online
17 Jan 2012
Small businesses are increasingly opting to do business via the Internet and are opening their business and telephone lines to customers and suppliers through electronic trading. They are opting to do business online because it is convenient, opens the business 24-hours a day, can lead to lower overheads and access to a wider potential market. However, this new way of doing business can expose the business to risks through the very medium that is providing tremendous advantage and access to customers and suppliers not previously imagined. This fact sheet prepared by the Australian Bankers’ Association and the Australian High Tech Crime Centre provides useful information for any business seeking to use the Internet and in particular, to protect access to your systems and business records from the outside, when Internet trading, either in or out, is conducted by your business.

What’s new

Phone scam warning
3 Sep 2017
Have you been phoned by someone claiming to be from the ABA? This is a long-running scam. Be careful not to provide personal or banking details.
Read more

ABA blog

Banks are changing
Find out the major changes banks are making to deliver better products and services to customers., Australian Bankers' Association
Read more 6 Oct 2017

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