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The revised Code of Banking Practice was published on January 2013 and the commencement date for the 2013 version of the Code was 1 February 2014.
Download the updated Code of Banking Practice 2013 and the CCMC Mandate 2013:
Find out more in the media release.
Need to access previous versions of the Code? The reason you may need these older version is because you have a dispute which dates back a year or so, you need to find out which version of the Code applied when the issue with your bank occurred. You can check which Code applies and when here.
Download previous versions:
You can find out more information about previous reviews of the Code here.