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Scam warning: bogus phone survey
Sydney, 17 August 2010: The Australian Bankers’ Association (ABA) is warning of a telephone survey scam which is using the ABA’s name in an attempt to de-fraud bank customers.
The bogus survey telephone operator informs the person that they are completing a customer satisfaction survey and then asks a series of questions regarding the person’s banking provider, such as:
- With whom do you bank?
- How long have you banked with them?
- Are you satisfied with the service?
The operator claims they are completing the survey on behalf of the ABA. This is false.
Steven Münchenberg, Chief Executive of the ABA, said, “The ABA does not carry out customer satisfaction surveys. Two bank customers have alerted us to this so-called ‘survey’ and told us they terminated the call after becoming suspicious.”
“We are concerned, however, that if the call had continued, the customer would have been asked for personal identification details for use by criminals.”
Mr Münchenberg advised that this bogus survey is a repeat of a scam which criminals were running two months ago.
The ABA advises that if you receive a call such as this, just hang up. If you have provided any information over the telephone, then you should immediately contact your bank, which will take action to protect and monitor your account.
For further information:
Heather Wellard
Director, Public Relations
Phone: 02 8298 0411
Mobile: 0409 830 439
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