ADVICE TO ONLINE BANKING CUSTOMERS

Sydney, 18 February, 2004:  The Australian Bankers’ Association (ABA) is reminding all Internet banking customers that no bona fide organisation, including a bank, will ask you to reveal your banking passwords or logon identification and that this important information should not be shared with anyone.

This ABA reminder follows a warning from the Australian High Tech Crime Centre (AHTCC) to all Internet users following the discovery of a hoax email claiming to be from the 'federal police'.

The AHTCC said this hoax email entices the user by misleadingly asking if they are aware that they are being investigated by the police. It asks, 'is that true? Have you really committed such crimes?', encouraging the user to click on two links for further details.

Once the user clicks on the links, their keystrokes may be traced, enabling the sender to record highly privileged information such as online bank passwords and logon identification.

David Bell, Chief Executive of the ABA, said: “Banks advise that these hoax emails should be ignored and deleted. If you have replied to this hoax email, contact your bank immediately for advice.”

“Don’t reveal your password to anyone. Be very suspicious of emails that direct you to websites that request your online banking passwords or other sensitive personal information.”

“To protect your home computer, install and frequently update a proven anti-virus software product and always ensure you are operating in a secure environment.”

Many banks have detailed information on their websites on how bank customers can protect themselves from Internet fraud attempts perpetrated by criminals.

For further information:

Heather Wellard

ABA Public Relations

Phone: 02 8298 0411

Mobile: 0409 830 439

ENDS