Australian Bankers' Association Inc.

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Audit Confirmation Request Information Table

This table lists contact details for auditors needing audit confirmation from banks.

This table is updated whenever the Australian Bankers’ Association receives updates from member banks.

If the bank you need is not represented, please contact that bank directly. A list of generic contact details of ABA member banks can be found at the following link:

Bank  Confirmation Request Address  Does the bank acknowledge receipt of requests?
Contact details for
follow up 
Date last updated 
AMP Bank Limited  AMP Bank Limited
Customer Services
Locked Bag 5059
Parramatta CBD BC NSW 2124 
No  Tel: 13 30 30  15/6/10 
Australia and New Zealand Banking Group Limited

Institutional and Corporate Clients

General and all Treasury Audit Confirmations 
ANZ Lending Processing
Audit Confirmation Requests
13/100 Queen Street
Melbourne Vic 3000 
No  General Audit

Treasury Audit

Tel: 1800 642 832
Australia and New Zealand Banking Group Limited

Commercial and Small Business Customers

General Audit Confirmations 
Audit Confirmations (Retail)
5/833 Collins St
Docklands VIC 3008 
No  Retail Audit

Tel : 13 13 14 
Bank of America
Merrill Lynch

Accepted via only.
Auditor Selection (when utilising
Bank of America National Association - Australia
(Sydney) - 5201

Tel: +61 2 8749 4222
Bank of Queensland Limited Audit Confirmations-Banking & Card Services
Bank of Queensland
Level 17, 259 Queen St

No  Tel: 07 3212 3628
Fax: 07 3212 3191
Citi Consumer Bank   Citigroup Pty Ltd
Consumer/Retail Bank 
Onshore Services
Level 6 2 Park Street
Sydney NSW 2000
GPO Box 3483
Sydney NSW 2001 

No  Paul Low

Tel: +612 8225 3030
Fax: +612 8225 5026 
Citibank NA, Sydney
Citibank NA, Auckland 
Preferred method via
Auditor Selection (when utilising
Citibank Corporate - Australia or
Citibank Corporate -  New Zealand

No  Email:
Tel: +612 8225 2075  
Commonwealth Bank of Australia  Commonwealth Bank of Australia
Service Operations Audit Certificates Team

Fax(Preferred): 1300 551 285 (new requests only)

Mail: P O Box 327
Silverwater NSW 2128
No  Emails (preferred): Audit Certificates Team

Telephone: Business Service Centre 1800 019 910
Or Relationship Service Team
Hongkong & Shanghai Banking Corporation Limited
(Sydney Branch)
Preferred method via
Auditor Selection (when utilising
Hongkong & Shanghai Banking Corporation Limited (Sydney Branch)

No  HSBC Relationship Manager 06/03/2015 
HSBC Bank Australia Limited  Preferred method via
Auditor Selection (when utilising
HSBC Bank Australia Limited

No  HSBC Relationship Manager 06/03/2015 
National Australia Bank   Please send your confirmation request as follows:
  • Business Banking customers - Business Banker.
  • Personal Banking customers - Personal Banker or NAB Branch where account is held.
  • Private Wealth customers - Private Wealth Manager. 

No  Your NAB Representative
Customer Contact Centre
Tel: 13 22 65 
Rabobank Australia Group   Rabobank Australia Branch
Corporate Loans Administration
GPO Box 4577,
Sydney NSW 2001 
No  Wholesale & Business Banking Clients
Corporate Service - Loans Administration
Tel: (02) 8115 2800
Fax: (02) 8115 1023

Retail Clients
Tel: 1800 445 445

St George Bank Limited  Customer Administration
Locked Bag 1
Kogarah NSW 1485 

No  Tel: 13 33 30  30/03/2015 
Suncorp-Metway Limited Suncorp Metway Centre
36 Wickham Terrace

 No Peter O'Brien
07 3835 5780
Westpac Banking Corporation  Preferred method via
Auditor Selection (when utilising
Westpac Banking Corporation (Australia)

Alternate methods via:
Fax: +61 2 9383 8835
Post: Audit Certificates,
         GPO Box 3433,
         Sydney NSW 2001 

No  Requests lodged via
or Tel: +61 452 442 722

Requests lodged via alternate methods: 
Tel: +61 2 97670711


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