Australian Bankers' Association Inc.

  • Increase font size
  • Decrease font size
  • print this page
  • email a friend


Audit Confirmation Request Information Table

This table lists contact details for auditors needing audit confirmation from banks.

This table is updated whenever the Australian Bankers’ Association receives updates from member banks.

If the bank you need is not represented, please contact that bank directly. A list of generic contact details of ABA member banks can be found at the following link:

Bank  Confirmation Request Address  Does the bank acknowledge receipt of requests?
Contact details for
follow up 
Date last updated 
AMP Bank Limited  AMP Bank Limited
Customer Services
Locked Bag 5059
Parramatta CBD BC NSW 2124 
No  Tel: 13 30 30  15/6/10 
Australia and New Zealand Banking Group Limited

Institutional and Corporate Clients

General and all Treasury Audit Confirmations 
ANZ Lending Processing
Audit Confirmation Requests
13/100 Queen Street
Melbourne Vic 3000 
No  General Audit

Treasury Audit

Tel: 1800 642 832
Australia and New Zealand Banking Group Limited

Commercial and Small Business Customers

General Audit Confirmations 
Audit Confirmations (Retail)
5/833 Collins St
Docklands VIC 3008 
No  Retail Audit

Tel : 13 13 14 
Bank of America Merrill Lynch
Accepted via only.
Auditor Selection (when utilising
Bank of America National Association - Australia (Sydney) - 5201
Tel: +61 2 8749 4222
Bank of Queensland Limited Audit Confirmations-Banking & Card Services
Bank of Queensland
Level 17, 259 Queen St
No  Tel: 07 3212 3628
Fax: 07 3212 3191
Citi Consumer Bank   Citigroup Pty Ltd
Consumer/Retail Bank 
Onshore Services
Level 6 2 Park Street
Sydney NSW 2000

GPO Box 3483
Sydney NSW 2001 
No  Paul Low

Tel: +612 8225 3030
Fax: +612 8225 5026 
Citibank NA, Sydney
Citibank NA, Auckland 
Audit Confirmation Department
Citi Australia and New Zealand
Level 23 2 Park Street,
GPO Box 40,
Sydney NSW 2001
No  Audit Confirmation Dept.

Tel: +612 8225 2075 Fax:+612 8225 5201 
Commonwealth Bank of Australia  Commonwealth Bank of Australia
Service Operations Audit Certificates Team

Fax(Preferred): 1300 551 285 (new requests only)

Mail: P O Box 327
Silverwater NSW 2128 
No  Emails (preferred): Audit Certificates Team

Telephone: Business Service Centre 1800 019 910
Or Relationship Service Team
National Australia Bank   Please send your confirmation request as follows:
  • Business Banking customers - Business Banker.
  • Personal Banking customers - Personal Banker or NAB Branch where account is held.
  • Private Wealth customers - Private Wealth Manager. 
No  Your NAB Representative
Customer Contact Centre
Tel: 13 22 65 
Rabobank Australia Group   Rabobank Australia Branch
Corporate Loans Administration
GPO Box 4577,
Sydney NSW 2001 
No  Wholesale & Business Banking Clients
Corporate Service - Loans Administration
Tel: (02) 8115 2800
Fax: (02) 8115 1023

Retail Clients
Tel: 1800 445 445

St George Bank Limited  St George Bank
Customer Administration
Locked Bag 1
Kogarah NSW 1485 
No  Contact Centre – who refer the call and liaise with the customer/accountant

Tel: 13 33 30 
Suncorp-Metway Limited Suncorp Metway Centre
36 Wickham Terrace
 No Peter O'Brien
07 3835 5780
Westpac Banking Corporation  Your Westpac Representative
Direct to the Audit Certificates team:
Fax: (02) 9383 8835
Mail: Attn: Audit Certificates
GPO Box 3433
Sydney NSW 2001 
Tel: (02) 9767 0711

Service Level guide:
  • Simple Request (e.g. account balances only) – 5 days
  • Complex requests (e.g. multiple facilities, guarantees, loans, authorised signatory details etc.) – 10 days
  • Corporate customer requests – 15 days 


As a subscriber, you will be notified when new media releases are posted to the website.

Subscribe to the newsletter

Doing it tough?

Doing it Tough is an initiative setup by the Australian Bankers' Association (ABA) to help Aussies who are Doing it Tough Financially

Visit the Doing it tough website

What's New

Linking banks and strong Economic Growth

The ABA has published a research paper, “Linking Banks and Strong Economic Growth” setting out why productivity reforms are so important. Read more >

Audit Confirmation Request Information

Contact details for Auditors requesting bank audit confirmations. Read more >