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Code of Banking Practice
The Code of Banking Practice is the banking industry's customer charter on best banking practice standards.
The Code sets out the banking industry's key commitments and obligations to customers on standards of practice, disclosure and principles of conduct for their banking services. The Code applies to personal and small business bank customers.
A review of the Code of Banking Practice was undertaken by Independent Reviewer Jan McClelland and her final report was published in September 2009. The Australian Bankers’ Association (ABA) will provide quarterly updates on the implementation process to update the Code.
Progress reports
Click here for:
If you would like to read more about the Code of Banking Practice click for:
A Code Compliance Monitoring Committee (CCMC) has been set up to investigate possible breaches of the Code. Anyone can refer a possible breach of the Code to this committee. For more information visit the CCMC website
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