ABA UNCONVINCED OF METHODOLOGY USED BY ‘THE BANK ACCOUNT’ SURVEY Sydney, 10 December, 2001: The Australian Bankers’ Association (ABA) said the methodology used by firm Henderson Parker for ‘The Bank Account’ survey is unclear. David Bell, Chief Executive of the ABA, said a representative from Henderson Parker visited the ABA with the offer to sell the survey. “The ABA declined the offer, as we did not understand the survey’s methodology and remain unconvinced of its value.” Mr Bell said the ABA believes in concrete initiatives that specifically address community concerns and member banks have delivered on those projects this year. “ABA has announced a standard for basic bank accounts which allows those in need in our communities to access free banking and a Disability Action Plan which is aimed at improving access to electronic banking for older Australians and people with a disability.” “In addition, the industry’s Code of Banking Practice has been revised and expanded to include small business and a Community Consultative Forum will be formed.” Mr Bell said it has been interesting to note that customers have voted with their money when it comes to trusting banks with their savings, especially in these times of international uncertainty. “Reserve Bank of Australia figures show that bank customers poured $10 billion dollars into bank deposits in September 2001.”  “Customers sought the sanctuary of their bank, especially after the September 11 US attack, but in addition deposits in banks have grown 10 percent in the last 12 months.” (RBA data September 2000 to September 2001.) For further information contact:  Heather Wellard ABA PR Phone:   02 8298 0411 Mobile:  0409 830 439 ENDS