2011

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2011

Banks’ customer satisfaction at a record high

Sydney, 22 December, 2011: The Australian Bankers’ Association (ABA) analysis of the Roy Morgan Research data shows that customer satisfaction is now at a new record level.

Australian Bankers’ Association analysis of APCA payments fraud data

Sydney, 15 December, 2011: The Australian Bankers’ Association (ABA) was pleased to see that cheque and debit card fraud rates fell in the latest payment fraud statistics released today by the Australian Payments Clearing Association (APCA).

Banks’ positive results in FOS annual review

Sydney, 12 December, 2011: The Australian Bankers’ Association (ABA) is pleased that the banks’ share of disputes with the Financial Ombudsman Service (FOS) relating to financial difficulties were well below the banks’ market share.

Banking industry aims for a more effective scheme for tax breaks on deposits

Sydney, 29 November, 2011: The Australian Bankers’ Association (ABA) said that, while understanding the budgetary challenges faced by the Federal Government, it’s disappointed that tax concessions on deposits have been deferred for a year, but will be working with the Government to get a more effective scheme in place.

Credit and debit card safety over the holidays

Sydney, 30 November, 2011: The Australian Bankers’ Association (ABA) said banks will be working hard to protect customers from fraud during the Christmas shopping and holiday period.

ANZ CEO Mike Smith elected Chairman of the Australian Bankers’ Association ~ Citi’s Stephen Roberts is Deputy Chairman

Sydney, 23 November, 2011: The Council of the Australian Bankers’ Association (ABA) has elected Mike Smith, ANZ’s Chief Executive Officer, as its new Chairman succeeding Ralph Norris who is retiring as Managing Director and Chief Executive Officer of the Commonwealth Bank.

Government’s decision to defer Interest Withholding Tax phase down hurts competition

Sydney, 23 November, 2011: The Australian Bankers’ Association (ABA) is disappointed that the Federal Government has yet again deferred the start of the phase down of the rate of interest withholding tax.

ABA comments on liquidity rules discussion paper

Sydney, 16 November 2011: The Australian Bankers’ Association (ABA) looks forward to detailed consultation on the implementation of the Basel III liquidity reforms for Australia.

Financial Difficulties - New website links you to bank teams who can help

Sydney, 11 November, 2011: The Australian Bankers’ Association (ABA) is piloting a new website to enable bank customers and consumers to easily find information and advice if they’re experiencing financial difficulties.

Bank profits important as global uncertainty grows

Sydney, 3 November, 2011: Ongoing uncertainty in Europe and the patchwork economy in Australia highlight the need for a solid, healthy and profitable banking system that keeps savings safe and continues to lend to Australian businesses and households.

Greens idea - short-sighted tax on super savings

Sydney, 28 October, 2011: The Australian Bankers’ Association (ABA) today rejected the Greens idea that banks should be excluded from a corporate tax break because banks make excessive profits.

JOINT MEDIA RELEASE Shop safely in the lead up to the festive season

Friday, 21 October, 2011: As we head into the Christmas shopping season, the Australian Federal Police (AFP), the Australian Bankers’ Association (ABA), and Abacus, the industry body for mutual banking institutions, are reminding consumers about protecting their credit and debit cards when spending in the stores or online.

Results reporting season New fact sheet answers questions on banks’ profits

Sydney, 20 October, 2011: The Australian Bankers’ Association (ABA) said it’s important that Australian banks are profitable, because they provide economic security at a time when global conditions are unstable.

Covered bonds – will help funding arrangements

Sydney, 13 October, 2011: The Australian Bankers’ Association (ABA) welcomes the passing of legislation in the Parliament which will allow banks to issue covered bonds.

Banking industry welcomes detail on independent board for ATO

Sydney, 5 October, 2011: The Australian Bankers’ Association (ABA) welcomes the Federal Government’s announcement of further detail on the establishment of an independent tax system advisory board for the Australian Tax Office (ATO). The announcement was made today by the Assistant Treasurer and the Minister for Financial Services and Superannuation, Bill Shorten, at the Tax Forum in Canberra.

Global financial transactions tax Imported idea for a problem we don't have

Sydney, 29 September, 2011: The Australian Bankers’ Association (ABA) said a global tax on financial transactions is not appropriate for Australia because our banks did not fail during the global financial crisis (GFC).

Banks working hard to protect customers’ accounts

Sydney, 22 September, 2011: Banks have informed the Australian Bankers’ Association (ABA) that they’re aware of a data compromise at two merchants in Victoria.

Tax breaks on savings, assistance for people with children to stay in work and simplify State taxes

Sydney, 21 September, 2011: The Australian Bankers’ Association (ABA) will put forward proposals such as further tax breaks on deposits to encourage more saving, urge the Government to make it easier for staff with children to stay in work and support changes to State tax arrangements leading to national harmonisation.

New ePayments code Useful information for bank customers

Sydney, 20 September, 2011: The Australian Bankers’ Association (ABA) welcomes the new ePayments Code which was today released by the Australian Securities and Investments Commission (ASIC).

Transacting $10 000 in cash? News laws require banks to collect and report information to the regulator

Sydney, 20 September, 2011: New laws will soon start which will affect customers who transact amounts of $10 000 or more in cash. Banks are communicating with their customers so they can be prepared for the changes.

Solid and profitable banks protect depositors- Australian Bankers’ Association

Sydney, 11 September, 2011: The Australian Bankers’ Association (ABA) today welcomed the announcement of the details of the Federal Government’s ongoing Financial Claims Scheme (FCS).

Australian Bankers’ Association comments on capital reforms discussion paper

Sydney, 6 September, 2011: The Australian Bankers’ Association (ABA) has questioned why the prudential regulator is bringing forward transition times for the new capital regime in its discussion paper on Basel III.

Reserve Bank Governor right to emphasise healthy banks

Sydney, 26 August, 2011: The Australian Bankers’ Association (ABA) today supported statements by the Reserve Bank Governor that the Australian economy is currently in a good position to weather the heightened global uncertainty, partly due to our solid, safe and healthy banks.

Banks Call for National Productivity Agenda

Sydney, 25 August, 2011: The Australian Bankers’ Association (ABA) said it’s vital that Australia’s productivity performance improves because it is the key to our long-term economic resilience.

Bank branches – a decade of growth

Sydney, 24 August, 2011: The number of bank branches has increased for the 10th consecutive year, according to a survey released today by the Australian Prudential Regulation Authority (APRA).

Retail banks to work on bank account switching service

Sydney, 21 August, 2011: The Australian Bankers’ Association (ABA) confirmed today that the banking industry will work with the Federal Government to develop a streamlined transaction account switching service for customers of financial institutions.

Warning about lottery scams

Sydney, 16 August, 2011: The Australian Bankers’ Association (ABA) is warning of lottery scams which are defrauding mostly older Australians.

Transacting $10 000 in cash?

Sydney, 15 August, 2011: Banks are communicating with their customers regarding changes to laws which will require banks to collect and report information from customers if they transact amounts of $10 000 or more in cash.

E-conveyancing – a step closer to a national system

Sydney, 15 August, 2011: The Australian Bankers’ Association (ABA) said we have moved a step closer to a national e-conveyancing system following today’s announcement from the National E-Conveyancing Development Ltd (NECDL) that the building and design of the system has begun.

Banking industry welcomes additional Government support for live cattle industry

Sydney, 10 August, 2011: The Australian Bankers’ Association (ABA) today welcomed the new assistance measures announced for pastoralists and businesses affected by the recent temporary suspension of live cattle to Indonesia.

New Chief Ombudsman for the independent dispute resolution scheme

Sydney, 1 August, 2011: The Australian Bankers’ Association (ABA) today welcomed the appointment of Shane Tregillis to the position of Chief Ombudsman of the Financial Ombudsman Service (FOS).

Banks routinely offer discounts on home loan rates

Sydney, 31 July, 2011: The Australian Bankers’ Association (ABA) said borrowers seeking a home loan from banks are routinely offered discounts on standard variable rate mortgages.

Scam warning – bogus phone survey

Sydney, 21 July, 2011: The Australian Bankers’ Association (ABA) is warning of a telephone survey scam which is using an organisation’s name similar to the ABA’s in an attempt to defraud bank customers.

Australian Bankers’ Association comments on Carbon Pricing Mechanism

Sydney, 10 July, 2011: The Australian Bankers’ Association (ABA) welcomes the certainty that the government’s decision on a carbon pricing mechanism brings to the domestic marketplace.

ACCI mistake - selectively quoted data

Sydney, 20 June, 2011: The Australian Bankers’ Association (ABA) said the Australian Chamber of Commerce and Industry’s (ACCI) use of data has not been robust when it noted in a media statement banks had increased their fee revenue from business customers even though business borrowing actually fell.

Australian Bankers’ Association analysis of APCA Payments Fraud data

Sydney, 22 June, 2011: The Australian Bankers’ Association (ABA) said total payment fraud rates have increased slightly but compared to the millions of transactions that run through the system, they are still at a low level.

Households paying less for banking

Sydney, 16 June, 2011: Households are paying less for banking because banks have cut fees, according to analysis by the Australian Bankers’ Association (ABA).

Stay safe online and protect your financial identity

Sydney, 30 May, 2011: The Australian Bankers’ Association (ABA) is supporting the Federal Government’s National Cyber Security Awareness Week designed to encourage Internet users to improve their online security.

Australian Bankers' Association responds to report: Competition within the Australian banking sector

Sydney, 6 May, 2011: The Australian Bankers’ Association (ABA) said it welcomes the finding in the report that competition is the best means of protecting consumers’ interests, in preference to further layers of regulation.

Banks’ results Safe banks, solid growth and dividends at record levels

Sydney, 5 May, 2011: The Australian Bankers’ Association (ABA) said solid bank profits are crucial for Australia’s long-term economic stability and to secure jobs growth.

Lights out for Earth Hour - banks participating

Sydney, 25 March, 2011: The banking sector is supporting Earth Hour again this year by switching off the lights in landmark offices tomorrow at 8.30pm for one hour.

Customers are saving in high rate accounts

Sydney, 15 March, 2011: The Australian Bankers’ Association (ABA) said most customers have a good understanding of where to save their money to get a high interest return on their savings.

Australian Bankers' Association welcomes ASIC's MoneySmart website

Sydney, 15 March, 2011: The Australian Bankers’ Association (ABA) said the new MoneySmart website will be a helpful resource for consumers who access financial literacy information online

Protect against scams and keep criminals at bay

Sydney, 7 March, 2011: The Australian Bankers’ Association (ABA) is supporting efforts to help consumers protect themselves from criminals who operate in cyberspace with the aim of scamming the public.

Banks’ lending to small businesses

Sydney, 4 March, 2011: The Australian Bankers’ Association (ABA) said it is vital to the health of the Australian economy that banks apply risk-based pricing in relation to lending to small businesses.

Most of bank plan already dealt with - ABA responds to Choice plan

Sydney, 3 March, 2011: The Australian Bankers’ Association (ABA) said Choice’s bank plan announced today is largely a list of actions already undertaken or currently under review.

Banks’ complaint rates low: FOS annual report

Sydney, 28 February, 2011: The Australian Bankers’ Association (ABA) said there was a low rate of complaints against banks in information released today from the Financial Ombudsman Service (FOS).

ATM price controls could hurt customers

Sydney, 16 February, 2011: The Australian Bankers’ Association (ABA) said the Greens Bill on ATMs is short-sighted because it could result in poor outcomes for customers.

Banks are not making excessive profits – Australian Bankers’ Association responds to Greens MP

Sydney, 10 February, 2011: The Australian Bankers’ Association (ABA) has rejected criticism of bank profits as unfounded.

CYCLONE YASI – BANKS PROVIDE EMERGENCY RELIEF PACKAGES FOR AFFECTED CUSTOMERS

Sydney, 4 February, 2011: The Australian Bankers’ Association (ABA) said that retail banks have announced emergency relief packages providing a number of measures to assist affected customers avoid financial difficulty as a result of Cyclone Yasi.

Bank support for those affected by floods

Sydney, 14 January, 2011: The Australian Bankers’ Association (ABA) reminded people today that banks are offering emergency relief packages to those customers impacted by the floods in NSW and Queensland and other areas.